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feat(tickets): INC/CRQ tickets schema, geocoding + read-API
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Browse source 
- migrations 21->23: dedicated `tickets` schema (tickets.inc / tickets.crq,
  raw-jsonb-first), geo_clusters + geo_locations gazetteers, geom-resolution
  trigger (feed -> location -> cluster -> none), reporting.fn_tickets_for_map
- dashboard_api: GET /webhook/tickets (INC/CRQ GeoJSON for the FleetOps map)
- tools/import_tickets.py: raw-first bucket ingest + cluster/location geocoding
  (LocationIQ/OpenCage, viewbox-bounded with a cluster-distance sanity guard)
- docs/CONNECTIONS.md: geocoder env var names

Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
This commit is contained in:
david kiania 2026-06-11 17:30:22 +03:00
parent f1c231a737
commit cae64167eb
8 changed files with 1261 additions and 2 deletions
Show stats Download patch file Download diff file Expand all files Collapse all files

44
dashboard_api_rev.py
View file

@ -25,6 +25,8 @@ is the base URL (the `N8N_BASE` constant in each dashboard SPA):
cost_centre, assigned_city, cost_centre, assigned_city,
start_date, end_date} start_date, end_date}
→ trips payload (reporting.fn_trips_for_map) → trips payload (reporting.fn_trips_for_map)
GET /webhook/tickets?service_type=&status=&open_only=
→ { summary, geojson } (reporting.fn_tickets_for_map) — INC/CRQ map layer
GET /health GET /health
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
""" """
@ -263,6 +265,44 @@ def vehicle_track(vehicle_number: str | None = None, hours: int = 1):
return JSONResponse({"error": "vehicle-track unavailable"}) return JSONResponse({"error": "vehicle-track unavailable"})
# ── Tickets (#21 — FleetOps Tickets map) ─────────────────────────────────────
# INC (incident / customer fault) + CRQ (new-installation) tickets as a GeoJSON
# FeatureCollection for the FleetOps Tickets tab (FleetNow-style map). Backed by
# reporting.fn_tickets_for_map (migration 21) over tracksolid.tickets, which is
# fed from the rustfs `tickets` bucket by tools/import_tickets.py. Only geocoded
# rows are mapped; open_only (default true) restricts to actionable tickets.
@app.get("/webhook/tickets")
def tickets(
service_type: str | None = None, # 'inc' | 'crq' | None (both)
status: str | None = None, # normalized_status exact match
open_only: bool = True, # actionable tickets only (the map default)
):
try:
with get_conn() as conn:
with conn.cursor() as cur:
cur.execute(
"SELECT reporting.fn_tickets_for_map(%s, %s, %s)",
(_clean(service_type), _clean(status), open_only),
)
payload = cur.fetchone()[0] or {}
return JSONResponse(
{
"summary": payload.get("summary") or {},
"geojson": payload.get("geojson") or _EMPTY_GEOJSON,
}
)
except Exception:
log.exception("tickets failed")
return JSONResponse(
{
"error": {
"type": "unknown",
"message": "Ticket feed is unavailable. Try again in a few seconds.",
}
}
)
# ── Fleet trips (#002) ─────────────────────────────────────────────────────── # ── Fleet trips (#002) ───────────────────────────────────────────────────────
_FILTER_OPTIONS_SQL = """ _FILTER_OPTIONS_SQL = """
@ -587,8 +627,8 @@ def analytics_driver_behaviour(
params, params,
) )
rows = cur.fetchall() rows = cur.fetchall()
# driver_name is 0/63 populated until import_drivers_csv.py --apply runs, # driver_name may be sparsely populated (enrichment via tools/import_drivers_csv
# so this legitimately returns [] today; it fills in once drivers land. # or at source), so this can legitimately return []; it fills in as drivers land.
return _json({"window": {"start": str(start), "end": str(end)}, return _json({"window": {"start": str(start), "end": str(end)},
"drivers_populated": bool(rows), "rows": rows}) "drivers_populated": bool(rows), "rows": rows})
except Exception: except Exception:

14
docs/CONNECTIONS.md
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@ -66,6 +66,20 @@ docker exec -i $DB psql -U postgres -d tracksolid_db < migration.sql
--- ---
## Geocoder (tickets location geocoding)
Used by `tools/import_tickets.py --geocode-locations` / `--geocode-clusters` to turn ticket
`location_name`/`cluster` text into coordinates (`tickets.geo_locations` / `tickets.geo_clusters`).
A **keyed** provider is required — the public Nominatim server rate-limits bulk lookups.
| Parameter | Env var |
|---|---|
| Provider | `GEOCODER_PROVIDER` (`locationiq` (default) \| `opencage`) |
| API key | `GEOCODER_API_KEY` |
| Min interval | `GEOCODER_MIN_INTERVAL_S` (default `1.1` — throttle to provider TOS) |
---
## Container Name Resolution ## Container Name Resolution
Coolify appends a random suffix to all container names. Never hardcode. Always resolve: Coolify appends a random suffix to all container names. Never hardcode. Always resolve:

247
migrations/21_tickets.sql Normal file
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@ -0,0 +1,247 @@
-- 21_tickets.sql
-- Field-ops TICKET layer for FleetOps: INC (incident / customer fault) + CRQ
-- (new-installation request). Tickets are produced by the client's email
-- automation as full-snapshot files in the rustfs `tickets` bucket
-- (automations/{inc,crq}/latest.json) and ingested by tools/import_tickets.py
-- into tracksolid.tickets. The map read layer is reporting.fn_tickets_for_map,
-- served by dashboard_api GET /webhook/tickets and rendered as INC/CRQ overlay
-- layers in the FleetOps "Tickets" tab (FleetNow-style map).
--
-- Geocoding: source rows carry NO coordinates (latitude/longitude are null in
-- every row observed). geom is resolved from a small cluster gazetteer
-- (tracksolid.geo_clusters), or directly from the feed lat/lng if the upstream
-- ever starts populating them. Until the gazetteer is seeded, geom is NULL and
-- tickets are simply not mapped (fn_tickets_for_map filters geom IS NOT NULL).
--
-- Safe to re-apply (IF NOT EXISTS / CREATE OR REPLACE / DROP TRIGGER IF EXISTS).
SET search_path = tracksolid, reporting, public;
-- ── normalize helper (cluster_key) ────────────────────────────────────────────
-- upper + collapse internal whitespace + trim; '' → NULL. IMMUTABLE so it can
-- back a functional index.
CREATE OR REPLACE FUNCTION tracksolid.norm_cluster(p text)
RETURNS text LANGUAGE sql IMMUTABLE PARALLEL SAFE
AS $function$
SELECT NULLIF(upper(regexp_replace(trim(COALESCE(p, '')), '\s+', ' ', 'g')), '')
$function$;
-- ── gazetteer: normalized cluster → coordinates ──────────────────────────────
CREATE TABLE IF NOT EXISTS tracksolid.geo_clusters (
cluster_key text PRIMARY KEY, -- tracksolid.norm_cluster(cluster)
region text,
lat double precision,
lng double precision,
geom geometry(Point, 4326),
source text, -- 'nominatim' | 'manual' | …
verified boolean NOT NULL DEFAULT false,
updated_at timestamptz NOT NULL DEFAULT now()
);
CREATE OR REPLACE FUNCTION tracksolid.tg_geo_clusters_geom()
RETURNS trigger LANGUAGE plpgsql
AS $function$
BEGIN
IF NEW.lat IS NOT NULL AND NEW.lng IS NOT NULL
AND NEW.lat BETWEEN -90 AND 90 AND NEW.lng BETWEEN -180 AND 180
AND NOT (NEW.lat = 0 AND NEW.lng = 0) THEN
NEW.geom := ST_SetSRID(ST_MakePoint(NEW.lng, NEW.lat), 4326);
ELSE
NEW.geom := NULL;
END IF;
NEW.updated_at := now();
RETURN NEW;
END $function$;
DROP TRIGGER IF EXISTS trg_geo_clusters_geom ON tracksolid.geo_clusters;
CREATE TRIGGER trg_geo_clusters_geom
BEFORE INSERT OR UPDATE ON tracksolid.geo_clusters
FOR EACH ROW EXECUTE FUNCTION tracksolid.tg_geo_clusters_geom();
-- ── tickets ───────────────────────────────────────────────────────────────────
-- Columns mirror the source snapshot schema (32 fields, identical for INC/CRQ)
-- 1:1, plus locally-derived geom / geo_source / raw / ingested_at.
CREATE TABLE IF NOT EXISTS tracksolid.tickets (
ticket_id text PRIMARY KEY,
source_type text,
service_type text, -- 'inc' | 'crq' (type discriminator)
bucket text,
raw_status text,
normalized_status text,
created_at_service timestamptz,
scheduled_at timestamptz,
closed_at timestamptz,
last_seen_at timestamptz,
first_seen_at timestamptz,
week_start date,
week_end date,
cluster text,
region text,
location_name text,
latitude double precision,
longitude double precision,
department text,
assigned_team text,
owner text,
sla_status text,
mttr double precision,
is_auto_created boolean,
is_auto_closed boolean,
is_alarm boolean,
is_actionable boolean,
source_s3_bucket text,
source_s3_key text,
source_snapshot_id bigint,
created_at timestamptz,
updated_at timestamptz,
-- locally derived
geom geometry(Point, 4326),
geo_source text, -- 'feed' | 'cluster' | 'none'
raw jsonb, -- full source row (hedge for new fields)
ingested_at timestamptz NOT NULL DEFAULT now(),
CONSTRAINT tickets_service_type_chk
CHECK (service_type IS NULL OR service_type IN ('inc', 'crq'))
);
-- geom resolution: feed coords first, else cluster gazetteer, else none.
CREATE OR REPLACE FUNCTION tracksolid.tg_tickets_geom()
RETURNS trigger LANGUAGE plpgsql
AS $function$
DECLARE
g geometry(Point, 4326);
BEGIN
IF NEW.latitude IS NOT NULL AND NEW.longitude IS NOT NULL
AND NEW.latitude BETWEEN -90 AND 90
AND NEW.longitude BETWEEN -180 AND 180
AND NOT (NEW.latitude = 0 AND NEW.longitude = 0) THEN
NEW.geom := ST_SetSRID(ST_MakePoint(NEW.longitude, NEW.latitude), 4326);
NEW.geo_source := 'feed';
ELSE
SELECT gc.geom INTO g
FROM tracksolid.geo_clusters gc
WHERE gc.cluster_key = tracksolid.norm_cluster(NEW.cluster)
AND gc.geom IS NOT NULL
LIMIT 1;
IF g IS NOT NULL THEN
NEW.geom := g; NEW.geo_source := 'cluster';
ELSE
NEW.geom := NULL; NEW.geo_source := 'none';
END IF;
END IF;
RETURN NEW;
END $function$;
DROP TRIGGER IF EXISTS trg_tickets_geom ON tracksolid.tickets;
CREATE TRIGGER trg_tickets_geom
BEFORE INSERT OR UPDATE ON tracksolid.tickets
FOR EACH ROW EXECUTE FUNCTION tracksolid.tg_tickets_geom();
-- Re-resolve geoms for already-loaded tickets after the gazetteer is (re)seeded,
-- without re-running ingestion. Skips rows already pinned by feed coordinates.
-- Returns the number of rows updated. Call: SELECT tracksolid.resolve_ticket_geoms();
CREATE OR REPLACE FUNCTION tracksolid.resolve_ticket_geoms()
RETURNS integer LANGUAGE plpgsql
AS $function$
DECLARE n integer;
BEGIN
UPDATE tracksolid.tickets t
SET geom = gc.geom, geo_source = 'cluster'
FROM tracksolid.geo_clusters gc
WHERE gc.cluster_key = tracksolid.norm_cluster(t.cluster)
AND gc.geom IS NOT NULL
AND t.geo_source IS DISTINCT FROM 'feed'
AND t.geom IS DISTINCT FROM gc.geom;
GET DIAGNOSTICS n = ROW_COUNT;
RETURN n;
END $function$;
-- ── indexes ───────────────────────────────────────────────────────────────────
CREATE INDEX IF NOT EXISTS ix_tickets_service_type ON tracksolid.tickets (service_type);
CREATE INDEX IF NOT EXISTS ix_tickets_status ON tracksolid.tickets (normalized_status);
CREATE INDEX IF NOT EXISTS ix_tickets_type_status ON tracksolid.tickets (service_type, normalized_status);
CREATE INDEX IF NOT EXISTS ix_tickets_actionable ON tracksolid.tickets (is_actionable) WHERE is_actionable;
CREATE INDEX IF NOT EXISTS ix_tickets_geom ON tracksolid.tickets USING gist (geom);
CREATE INDEX IF NOT EXISTS ix_tickets_cluster ON tracksolid.tickets (tracksolid.norm_cluster(cluster));
-- ── map read function ─────────────────────────────────────────────────────────
-- Modeled on reporting.fn_live_positions: NULLIF-cleaned params, single filtered
-- CTE, returns { summary, geojson:FeatureCollection }. Maps only geocoded rows
-- (geom IS NOT NULL). p_open_only restricts to actionable (open) tickets — the
-- map default, since the bulk of INC are CLOSED.
CREATE OR REPLACE FUNCTION reporting.fn_tickets_for_map(
p_service_type text DEFAULT NULL,
p_status text DEFAULT NULL,
p_open_only boolean DEFAULT true
)
RETURNS jsonb LANGUAGE plpgsql STABLE
AS $function$
DECLARE
v_result jsonb;
BEGIN
p_service_type := lower(NULLIF(p_service_type, ''));
p_status := NULLIF(p_status, '');
WITH filtered AS (
SELECT *
FROM tracksolid.tickets
WHERE geom IS NOT NULL
AND (p_service_type IS NULL OR service_type = p_service_type)
AND (p_status IS NULL OR normalized_status = p_status)
AND (NOT p_open_only OR is_actionable IS TRUE)
)
SELECT jsonb_build_object(
'summary', jsonb_build_object(
'ticket_count', COUNT(*),
'inc', COUNT(*) FILTER (WHERE service_type = 'inc'),
'crq', COUNT(*) FILTER (WHERE service_type = 'crq'),
'open', COUNT(*) FILTER (WHERE is_actionable IS TRUE),
'by_status', (SELECT jsonb_object_agg(s, c)
FROM (SELECT normalized_status AS s, COUNT(*) AS c
FROM filtered GROUP BY normalized_status) z)
),
'geojson', jsonb_build_object(
'type', 'FeatureCollection',
'features', COALESCE(jsonb_agg(
jsonb_build_object(
'type', 'Feature',
'properties', jsonb_build_object(
'ticket_id', ticket_id,
'service_type', service_type,
'status', normalized_status,
'raw_status', raw_status,
'cluster', cluster,
'region', region,
'location_name', location_name,
'department', department,
'owner', owner,
'assigned_team', assigned_team,
'sla_status', sla_status,
'is_actionable', is_actionable,
'geo_source', geo_source,
'created_at', to_char(created_at_service, 'YYYY-MM-DD HH24:MI:SS'),
'scheduled_at', to_char(scheduled_at, 'YYYY-MM-DD HH24:MI:SS')
),
'geometry', ST_AsGeoJSON(geom)::jsonb
)
), '[]'::jsonb)
)
) INTO v_result FROM filtered;
RETURN v_result;
END $function$;
COMMENT ON FUNCTION reporting.fn_tickets_for_map(text, text, boolean) IS
'INC/CRQ tickets as a GeoJSON FeatureCollection for the FleetOps Tickets map. Migration 21.';
-- ── grants (guarded: roles may not exist on a fresh DB) ───────────────────────
DO $grants$
BEGIN
IF EXISTS (SELECT 1 FROM pg_roles WHERE rolname = 'dashboard_ro') THEN
GRANT USAGE ON SCHEMA tracksolid TO dashboard_ro;
GRANT SELECT ON tracksolid.tickets, tracksolid.geo_clusters TO dashboard_ro;
GRANT EXECUTE ON FUNCTION reporting.fn_tickets_for_map(text, text, boolean) TO dashboard_ro;
END IF;
IF EXISTS (SELECT 1 FROM pg_roles WHERE rolname = 'grafana_ro') THEN
GRANT SELECT ON tracksolid.tickets, tracksolid.geo_clusters TO grafana_ro;
GRANT EXECUTE ON FUNCTION reporting.fn_tickets_for_map(text, text, boolean) TO grafana_ro;
END IF;
END $grants$;

309
migrations/22_tickets_schema.sql Normal file
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@ -0,0 +1,309 @@
-- 22_tickets_schema.sql
-- Promote the ticket layer into its own `tickets` schema and SPLIT by type:
-- migration-21 tracksolid.tickets (one table, service_type discriminator) -->
-- tickets.inc + tickets.crq (one table per ticket type)
-- tracksolid.geo_clusters --> tickets.geo_clusters (shared gazetteer)
--
-- The read function reporting.fn_tickets_for_map keeps its SAME signature
-- (so dashboard_api GET /webhook/tickets and the FleetOps map are unchanged) but
-- now UNIONs the two per-type tables. The tracksolid.* objects from migration 21
-- are dropped after the data is copied across. Safe to re-apply.
--
-- NOTE: this intentionally introduces a schema beyond `tracksolid`/`reporting`
-- (a deliberate exception to the single-live-schema convention) to give tickets
-- their own namespace + access boundary.
CREATE SCHEMA IF NOT EXISTS tickets;
SET search_path = tickets, public;
-- ── normalize helper (cluster_key) ────────────────────────────────────────────
CREATE OR REPLACE FUNCTION tickets.norm_cluster(p text)
RETURNS text LANGUAGE sql IMMUTABLE PARALLEL SAFE
AS $fn$ SELECT NULLIF(upper(regexp_replace(trim(COALESCE(p, '')), '\s+', ' ', 'g')), '') $fn$;
-- ── gazetteer: move from tracksolid if present, else create fresh ─────────────
DO $mv$
BEGIN
IF to_regclass('tracksolid.geo_clusters') IS NOT NULL
AND to_regclass('tickets.geo_clusters') IS NULL THEN
ALTER TABLE tracksolid.geo_clusters SET SCHEMA tickets;
END IF;
END $mv$;
CREATE TABLE IF NOT EXISTS tickets.geo_clusters (
cluster_key text PRIMARY KEY,
region text,
lat double precision,
lng double precision,
geom geometry(Point, 4326),
source text,
verified boolean NOT NULL DEFAULT false,
updated_at timestamptz NOT NULL DEFAULT now()
);
CREATE OR REPLACE FUNCTION tickets.tg_geo_clusters_geom()
RETURNS trigger LANGUAGE plpgsql AS $fn$
BEGIN
IF NEW.lat IS NOT NULL AND NEW.lng IS NOT NULL
AND NEW.lat BETWEEN -90 AND 90 AND NEW.lng BETWEEN -180 AND 180
AND NOT (NEW.lat = 0 AND NEW.lng = 0) THEN
NEW.geom := ST_SetSRID(ST_MakePoint(NEW.lng, NEW.lat), 4326);
ELSE
NEW.geom := NULL;
END IF;
NEW.updated_at := now();
RETURN NEW;
END $fn$;
DROP TRIGGER IF EXISTS trg_geo_clusters_geom ON tickets.geo_clusters;
CREATE TRIGGER trg_geo_clusters_geom BEFORE INSERT OR UPDATE ON tickets.geo_clusters
FOR EACH ROW EXECUTE FUNCTION tickets.tg_geo_clusters_geom();
-- ── per-type ticket tables (identical shape; CHECK-locked to their type) ──────
CREATE TABLE IF NOT EXISTS tickets.inc (
ticket_id text PRIMARY KEY,
source_type text,
service_type text,
bucket text,
raw_status text,
normalized_status text,
created_at_service timestamptz,
scheduled_at timestamptz,
closed_at timestamptz,
last_seen_at timestamptz,
first_seen_at timestamptz,
week_start date,
week_end date,
cluster text,
region text,
location_name text,
latitude double precision,
longitude double precision,
department text,
assigned_team text,
owner text,
sla_status text,
mttr double precision,
is_auto_created boolean,
is_auto_closed boolean,
is_alarm boolean,
is_actionable boolean,
source_s3_bucket text,
source_s3_key text,
source_snapshot_id bigint,
created_at timestamptz,
updated_at timestamptz,
geom geometry(Point, 4326),
geo_source text,
raw jsonb,
ingested_at timestamptz NOT NULL DEFAULT now(),
CONSTRAINT inc_service_type_chk CHECK (service_type = 'inc')
);
-- crq mirrors inc's columns/defaults; add its own PK + type CHECK.
CREATE TABLE IF NOT EXISTS tickets.crq (LIKE tickets.inc INCLUDING DEFAULTS);
DO $crq$
BEGIN
IF NOT EXISTS (SELECT 1 FROM pg_constraint
WHERE conrelid = 'tickets.crq'::regclass AND contype = 'p') THEN
ALTER TABLE tickets.crq ADD PRIMARY KEY (ticket_id);
END IF;
IF NOT EXISTS (SELECT 1 FROM pg_constraint
WHERE conrelid = 'tickets.crq'::regclass AND conname = 'crq_service_type_chk') THEN
ALTER TABLE tickets.crq ADD CONSTRAINT crq_service_type_chk CHECK (service_type = 'crq');
END IF;
END $crq$;
-- ── shared geom-resolution trigger (feed coords → cluster gazetteer → none) ───
CREATE OR REPLACE FUNCTION tickets.tg_ticket_geom()
RETURNS trigger LANGUAGE plpgsql AS $fn$
DECLARE g geometry(Point, 4326);
BEGIN
IF NEW.latitude IS NOT NULL AND NEW.longitude IS NOT NULL
AND NEW.latitude BETWEEN -90 AND 90
AND NEW.longitude BETWEEN -180 AND 180
AND NOT (NEW.latitude = 0 AND NEW.longitude = 0) THEN
NEW.geom := ST_SetSRID(ST_MakePoint(NEW.longitude, NEW.latitude), 4326);
NEW.geo_source := 'feed';
ELSE
SELECT gc.geom INTO g FROM tickets.geo_clusters gc
WHERE gc.cluster_key = tickets.norm_cluster(NEW.cluster) AND gc.geom IS NOT NULL LIMIT 1;
IF g IS NOT NULL THEN NEW.geom := g; NEW.geo_source := 'cluster';
ELSE NEW.geom := NULL; NEW.geo_source := 'none'; END IF;
END IF;
RETURN NEW;
END $fn$;
DROP TRIGGER IF EXISTS trg_inc_geom ON tickets.inc;
CREATE TRIGGER trg_inc_geom BEFORE INSERT OR UPDATE ON tickets.inc
FOR EACH ROW EXECUTE FUNCTION tickets.tg_ticket_geom();
DROP TRIGGER IF EXISTS trg_crq_geom ON tickets.crq;
CREATE TRIGGER trg_crq_geom BEFORE INSERT OR UPDATE ON tickets.crq
FOR EACH ROW EXECUTE FUNCTION tickets.tg_ticket_geom();
-- re-resolve geoms across both tables after the gazetteer is (re)seeded.
CREATE OR REPLACE FUNCTION tickets.resolve_ticket_geoms()
RETURNS integer LANGUAGE plpgsql AS $fn$
DECLARE n integer; m integer;
BEGIN
UPDATE tickets.inc t SET geom = gc.geom, geo_source = 'cluster'
FROM tickets.geo_clusters gc
WHERE gc.cluster_key = tickets.norm_cluster(t.cluster) AND gc.geom IS NOT NULL
AND t.geo_source IS DISTINCT FROM 'feed' AND t.geom IS DISTINCT FROM gc.geom;
GET DIAGNOSTICS n = ROW_COUNT;
UPDATE tickets.crq t SET geom = gc.geom, geo_source = 'cluster'
FROM tickets.geo_clusters gc
WHERE gc.cluster_key = tickets.norm_cluster(t.cluster) AND gc.geom IS NOT NULL
AND t.geo_source IS DISTINCT FROM 'feed' AND t.geom IS DISTINCT FROM gc.geom;
GET DIAGNOSTICS m = ROW_COUNT;
RETURN n + m;
END $fn$;
-- ── indexes (per table) ───────────────────────────────────────────────────────
CREATE INDEX IF NOT EXISTS ix_inc_status ON tickets.inc (normalized_status);
CREATE INDEX IF NOT EXISTS ix_inc_actionable ON tickets.inc (is_actionable) WHERE is_actionable;
CREATE INDEX IF NOT EXISTS ix_inc_geom ON tickets.inc USING gist (geom);
CREATE INDEX IF NOT EXISTS ix_inc_cluster ON tickets.inc (tickets.norm_cluster(cluster));
CREATE INDEX IF NOT EXISTS ix_crq_status ON tickets.crq (normalized_status);
CREATE INDEX IF NOT EXISTS ix_crq_actionable ON tickets.crq (is_actionable) WHERE is_actionable;
CREATE INDEX IF NOT EXISTS ix_crq_geom ON tickets.crq USING gist (geom);
CREATE INDEX IF NOT EXISTS ix_crq_cluster ON tickets.crq (tickets.norm_cluster(cluster));
-- ── backfill from migration-21 tracksolid.tickets, then retire it ─────────────
DO $bf$
BEGIN
IF to_regclass('tracksolid.tickets') IS NOT NULL THEN
INSERT INTO tickets.inc (
ticket_id, source_type, service_type, bucket, raw_status, normalized_status,
created_at_service, scheduled_at, closed_at, last_seen_at, first_seen_at,
week_start, week_end, cluster, region, location_name, latitude, longitude,
department, assigned_team, owner, sla_status, mttr, is_auto_created,
is_auto_closed, is_alarm, is_actionable, source_s3_bucket, source_s3_key,
source_snapshot_id, created_at, updated_at, raw)
SELECT
ticket_id, source_type, service_type, bucket, raw_status, normalized_status,
created_at_service, scheduled_at, closed_at, last_seen_at, first_seen_at,
week_start, week_end, cluster, region, location_name, latitude, longitude,
department, assigned_team, owner, sla_status, mttr, is_auto_created,
is_auto_closed, is_alarm, is_actionable, source_s3_bucket, source_s3_key,
source_snapshot_id, created_at, updated_at, raw
FROM tracksolid.tickets WHERE service_type = 'inc'
ON CONFLICT (ticket_id) DO NOTHING;
INSERT INTO tickets.crq (
ticket_id, source_type, service_type, bucket, raw_status, normalized_status,
created_at_service, scheduled_at, closed_at, last_seen_at, first_seen_at,
week_start, week_end, cluster, region, location_name, latitude, longitude,
department, assigned_team, owner, sla_status, mttr, is_auto_created,
is_auto_closed, is_alarm, is_actionable, source_s3_bucket, source_s3_key,
source_snapshot_id, created_at, updated_at, raw)
SELECT
ticket_id, source_type, service_type, bucket, raw_status, normalized_status,
created_at_service, scheduled_at, closed_at, last_seen_at, first_seen_at,
week_start, week_end, cluster, region, location_name, latitude, longitude,
department, assigned_team, owner, sla_status, mttr, is_auto_created,
is_auto_closed, is_alarm, is_actionable, source_s3_bucket, source_s3_key,
source_snapshot_id, created_at, updated_at, raw
FROM tracksolid.tickets WHERE service_type = 'crq'
ON CONFLICT (ticket_id) DO NOTHING;
END IF;
END $bf$;
-- retire migration-21 objects (data now lives in tickets.*)
DROP TABLE IF EXISTS tracksolid.tickets;
DROP FUNCTION IF EXISTS tracksolid.resolve_ticket_geoms();
DROP FUNCTION IF EXISTS tracksolid.tg_tickets_geom();
DROP FUNCTION IF EXISTS tracksolid.tg_geo_clusters_geom();
DROP FUNCTION IF EXISTS tracksolid.norm_cluster(text);
-- ── read function (same signature; now UNIONs the two tables) ─────────────────
CREATE OR REPLACE FUNCTION reporting.fn_tickets_for_map(
p_service_type text DEFAULT NULL,
p_status text DEFAULT NULL,
p_open_only boolean DEFAULT true
)
RETURNS jsonb LANGUAGE plpgsql STABLE AS $fn$
DECLARE v_result jsonb;
BEGIN
p_service_type := lower(NULLIF(p_service_type, ''));
p_status := NULLIF(p_status, '');
WITH filtered AS (
SELECT ticket_id, service_type, normalized_status, raw_status, cluster, region,
location_name, department, owner, assigned_team, sla_status, is_actionable,
geo_source, created_at_service, scheduled_at, geom
FROM tickets.inc
WHERE geom IS NOT NULL
AND (p_service_type IS NULL OR p_service_type = 'inc')
AND (p_status IS NULL OR normalized_status = p_status)
AND (NOT p_open_only OR is_actionable IS TRUE)
UNION ALL
SELECT ticket_id, service_type, normalized_status, raw_status, cluster, region,
location_name, department, owner, assigned_team, sla_status, is_actionable,
geo_source, created_at_service, scheduled_at, geom
FROM tickets.crq
WHERE geom IS NOT NULL
AND (p_service_type IS NULL OR p_service_type = 'crq')
AND (p_status IS NULL OR normalized_status = p_status)
AND (NOT p_open_only OR is_actionable IS TRUE)
)
SELECT jsonb_build_object(
'summary', jsonb_build_object(
'ticket_count', COUNT(*),
'inc', COUNT(*) FILTER (WHERE service_type = 'inc'),
'crq', COUNT(*) FILTER (WHERE service_type = 'crq'),
'open', COUNT(*) FILTER (WHERE is_actionable IS TRUE),
'by_status', (SELECT jsonb_object_agg(s, c)
FROM (SELECT normalized_status AS s, COUNT(*) AS c
FROM filtered GROUP BY normalized_status) z)
),
'geojson', jsonb_build_object(
'type', 'FeatureCollection',
'features', COALESCE(jsonb_agg(
jsonb_build_object(
'type', 'Feature',
'properties', jsonb_build_object(
'ticket_id', ticket_id,
'service_type', service_type,
'status', normalized_status,
'raw_status', raw_status,
'cluster', cluster,
'region', region,
'location_name', location_name,
'department', department,
'owner', owner,
'assigned_team', assigned_team,
'sla_status', sla_status,
'is_actionable', is_actionable,
'geo_source', geo_source,
'created_at', to_char(created_at_service, 'YYYY-MM-DD HH24:MI:SS'),
'scheduled_at', to_char(scheduled_at, 'YYYY-MM-DD HH24:MI:SS')
),
'geometry', ST_AsGeoJSON(geom)::jsonb
)
), '[]'::jsonb)
)
) INTO v_result FROM filtered;
RETURN v_result;
END $fn$;
COMMENT ON FUNCTION reporting.fn_tickets_for_map(text, text, boolean) IS
'INC/CRQ tickets (tickets.inc + tickets.crq) as GeoJSON for the FleetOps map. Migration 22.';
-- ── grants ────────────────────────────────────────────────────────────────────
DO $grants$
BEGIN
IF EXISTS (SELECT 1 FROM pg_roles WHERE rolname = 'tracksolid_owner') THEN
GRANT USAGE, CREATE ON SCHEMA tickets TO tracksolid_owner;
GRANT SELECT, INSERT, UPDATE, DELETE ON ALL TABLES IN SCHEMA tickets TO tracksolid_owner;
GRANT EXECUTE ON ALL FUNCTIONS IN SCHEMA tickets TO tracksolid_owner;
END IF;
IF EXISTS (SELECT 1 FROM pg_roles WHERE rolname = 'dashboard_ro') THEN
GRANT USAGE ON SCHEMA tickets TO dashboard_ro;
GRANT SELECT ON tickets.inc, tickets.crq, tickets.geo_clusters TO dashboard_ro;
GRANT EXECUTE ON FUNCTION reporting.fn_tickets_for_map(text, text, boolean) TO dashboard_ro;
END IF;
IF EXISTS (SELECT 1 FROM pg_roles WHERE rolname = 'grafana_ro') THEN
GRANT USAGE ON SCHEMA tickets TO grafana_ro;
GRANT SELECT ON tickets.inc, tickets.crq, tickets.geo_clusters TO grafana_ro;
GRANT EXECUTE ON FUNCTION reporting.fn_tickets_for_map(text, text, boolean) TO grafana_ro;
END IF;
END $grants$;

246
migrations/23_tickets_raw_first.sql Normal file
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@ -0,0 +1,246 @@
-- 23_tickets_raw_first.sql
-- Make `raw` (jsonb) the single source of truth for tickets, and add a
-- location-level geocode cache so INC pins can be placed precisely (parsed from
-- region + cluster + location_name) instead of all stacking on a cluster centroid.
--
-- * tickets.inc / tickets.crq --> slim to (ticket_id, raw, geom, geo_source, ingested_at)
-- (the ~31 flattened typed columns are DROPPED; raw keeps them)
-- * tickets.geo_locations --> NEW: cleaned-location -> coordinates cache
-- * geom resolution --> feed(raw lat/lng) -> location(cache) -> cluster(gazetteer) -> none
--
-- The trigger/resolve/read-function are repointed to read from `raw`. The read
-- function reporting.fn_tickets_for_map keeps its SAME signature, so dashboard_api
-- and the FleetOps map need no change. Safe to re-apply.
SET search_path = tickets, public;
-- ── 1. slim the per-type tables to raw-first ─────────────────────────────────
DO $slim$
DECLARE c text;
BEGIN
FOREACH c IN ARRAY ARRAY[
'source_type','service_type','bucket','raw_status','normalized_status',
'created_at_service','scheduled_at','closed_at','last_seen_at','first_seen_at',
'week_start','week_end','cluster','region','location_name','latitude','longitude',
'department','assigned_team','owner','sla_status','mttr','is_auto_created',
'is_auto_closed','is_alarm','is_actionable','source_s3_bucket','source_s3_key',
'source_snapshot_id','created_at','updated_at']
LOOP
EXECUTE format('ALTER TABLE tickets.inc DROP COLUMN IF EXISTS %I', c);
EXECUTE format('ALTER TABLE tickets.crq DROP COLUMN IF EXISTS %I', c);
END LOOP;
END $slim$;
-- raw is now mandatory (all rows already carry it).
ALTER TABLE tickets.inc ALTER COLUMN raw SET NOT NULL;
ALTER TABLE tickets.crq ALTER COLUMN raw SET NOT NULL;
-- ── 2. location geocode cache ────────────────────────────────────────────────
-- query_key = tickets.norm_cluster(location_name): a normalised key on the source
-- location string (norm_cluster just upper/collapse/trims — generic). The loader
-- geocodes the *cleaned* place (region+cluster+location_name, codes stripped) but
-- caches under the raw location_name key so resolve_ticket_geoms can join in SQL
-- without re-deriving the regex.
CREATE TABLE IF NOT EXISTS tickets.geo_locations (
query_key text PRIMARY KEY,
location_name text,
cluster text,
region text,
query text, -- the cleaned string actually sent to the geocoder
lat double precision,
lng double precision,
geom geometry(Point, 4326),
confidence numeric,
provider text,
verified boolean NOT NULL DEFAULT false,
updated_at timestamptz NOT NULL DEFAULT now()
);
CREATE OR REPLACE FUNCTION tickets.tg_geo_locations_geom()
RETURNS trigger LANGUAGE plpgsql AS $fn$
BEGIN
IF NEW.lat IS NOT NULL AND NEW.lng IS NOT NULL
AND NEW.lat BETWEEN -90 AND 90 AND NEW.lng BETWEEN -180 AND 180
AND NOT (NEW.lat = 0 AND NEW.lng = 0) THEN
NEW.geom := ST_SetSRID(ST_MakePoint(NEW.lng, NEW.lat), 4326);
ELSE
NEW.geom := NULL;
END IF;
NEW.updated_at := now();
RETURN NEW;
END $fn$;
DROP TRIGGER IF EXISTS trg_geo_locations_geom ON tickets.geo_locations;
CREATE TRIGGER trg_geo_locations_geom BEFORE INSERT OR UPDATE ON tickets.geo_locations
FOR EACH ROW EXECUTE FUNCTION tickets.tg_geo_locations_geom();
-- ── 3. geom trigger — read from raw; never clobber a deliberate geom-only update ─
CREATE OR REPLACE FUNCTION tickets.tg_ticket_geom()
RETURNS trigger LANGUAGE plpgsql AS $fn$
DECLARE
v_lat double precision := NULLIF(NEW.raw->>'latitude','')::double precision;
v_lng double precision := NULLIF(NEW.raw->>'longitude','')::double precision;
g geometry(Point, 4326);
BEGIN
-- A geom/geo_source-only UPDATE (raw unchanged — e.g. resolve_ticket_geoms or the
-- location geocode pass) must keep the caller's geom, not recompute it.
IF TG_OP = 'UPDATE' AND NEW.raw IS NOT DISTINCT FROM OLD.raw THEN
RETURN NEW;
END IF;
IF v_lat IS NOT NULL AND v_lng IS NOT NULL
AND v_lat BETWEEN -90 AND 90 AND v_lng BETWEEN -180 AND 180
AND NOT (v_lat = 0 AND v_lng = 0) THEN
NEW.geom := ST_SetSRID(ST_MakePoint(v_lng, v_lat), 4326);
NEW.geo_source := 'feed';
ELSE
SELECT gc.geom INTO g FROM tickets.geo_clusters gc
WHERE gc.cluster_key = tickets.norm_cluster(NEW.raw->>'cluster') AND gc.geom IS NOT NULL LIMIT 1;
IF g IS NOT NULL THEN NEW.geom := g; NEW.geo_source := 'cluster';
ELSE NEW.geom := NULL; NEW.geo_source := 'none'; END IF;
END IF;
RETURN NEW;
END $fn$;
-- (triggers trg_inc_geom / trg_crq_geom from migration 22 already call this fn.)
-- ── 4. resolve — prefer location cache, else cluster centroid (non-feed rows) ──
CREATE OR REPLACE FUNCTION tickets.resolve_ticket_geoms()
RETURNS integer LANGUAGE plpgsql AS $fn$
DECLARE n integer; m integer;
BEGIN
UPDATE tickets.inc t
SET geom = COALESCE(loc.geom, gc.geom),
geo_source = CASE WHEN loc.geom IS NOT NULL THEN 'location'
WHEN gc.geom IS NOT NULL THEN 'cluster'
ELSE 'none' END
FROM tickets.inc base
LEFT JOIN tickets.geo_locations loc
ON loc.query_key = tickets.norm_cluster(base.raw->>'location_name') AND loc.geom IS NOT NULL
LEFT JOIN tickets.geo_clusters gc
ON gc.cluster_key = tickets.norm_cluster(base.raw->>'cluster') AND gc.geom IS NOT NULL
WHERE t.ticket_id = base.ticket_id
AND t.geo_source IS DISTINCT FROM 'feed'
AND (t.geom IS DISTINCT FROM COALESCE(loc.geom, gc.geom)
OR t.geo_source IS DISTINCT FROM CASE WHEN loc.geom IS NOT NULL THEN 'location'
WHEN gc.geom IS NOT NULL THEN 'cluster'
ELSE 'none' END);
GET DIAGNOSTICS n = ROW_COUNT;
UPDATE tickets.crq t
SET geom = COALESCE(loc.geom, gc.geom),
geo_source = CASE WHEN loc.geom IS NOT NULL THEN 'location'
WHEN gc.geom IS NOT NULL THEN 'cluster'
ELSE 'none' END
FROM tickets.crq base
LEFT JOIN tickets.geo_locations loc
ON loc.query_key = tickets.norm_cluster(base.raw->>'location_name') AND loc.geom IS NOT NULL
LEFT JOIN tickets.geo_clusters gc
ON gc.cluster_key = tickets.norm_cluster(base.raw->>'cluster') AND gc.geom IS NOT NULL
WHERE t.ticket_id = base.ticket_id
AND t.geo_source IS DISTINCT FROM 'feed'
AND (t.geom IS DISTINCT FROM COALESCE(loc.geom, gc.geom)
OR t.geo_source IS DISTINCT FROM CASE WHEN loc.geom IS NOT NULL THEN 'location'
WHEN gc.geom IS NOT NULL THEN 'cluster'
ELSE 'none' END);
GET DIAGNOSTICS m = ROW_COUNT;
RETURN n + m;
END $fn$;
-- ── 5. expression indexes (replace the dropped column indexes) ────────────────
CREATE INDEX IF NOT EXISTS ix_inc_status_raw ON tickets.inc ((raw->>'normalized_status'));
CREATE INDEX IF NOT EXISTS ix_inc_actionable_raw ON tickets.inc (((raw->>'is_actionable')::boolean))
WHERE (raw->>'is_actionable')::boolean;
CREATE INDEX IF NOT EXISTS ix_inc_cluster_raw ON tickets.inc (tickets.norm_cluster(raw->>'cluster'));
CREATE INDEX IF NOT EXISTS ix_inc_loc_raw ON tickets.inc (tickets.norm_cluster(raw->>'location_name'));
CREATE INDEX IF NOT EXISTS ix_inc_geom ON tickets.inc USING gist (geom);
CREATE INDEX IF NOT EXISTS ix_crq_status_raw ON tickets.crq ((raw->>'normalized_status'));
CREATE INDEX IF NOT EXISTS ix_crq_actionable_raw ON tickets.crq (((raw->>'is_actionable')::boolean))
WHERE (raw->>'is_actionable')::boolean;
CREATE INDEX IF NOT EXISTS ix_crq_cluster_raw ON tickets.crq (tickets.norm_cluster(raw->>'cluster'));
CREATE INDEX IF NOT EXISTS ix_crq_loc_raw ON tickets.crq (tickets.norm_cluster(raw->>'location_name'));
CREATE INDEX IF NOT EXISTS ix_crq_geom ON tickets.crq USING gist (geom);
-- ── 6. read function — extract every property from raw (same signature) ───────
CREATE OR REPLACE FUNCTION reporting.fn_tickets_for_map(
p_service_type text DEFAULT NULL,
p_status text DEFAULT NULL,
p_open_only boolean DEFAULT true
)
RETURNS jsonb LANGUAGE plpgsql STABLE AS $fn$
DECLARE v_result jsonb;
BEGIN
p_service_type := lower(NULLIF(p_service_type, ''));
p_status := NULLIF(p_status, '');
WITH filtered AS (
SELECT 'inc'::text AS service_type, raw, geom, geo_source FROM tickets.inc
WHERE geom IS NOT NULL
AND (p_service_type IS NULL OR p_service_type = 'inc')
AND (p_status IS NULL OR raw->>'normalized_status' = p_status)
AND (NOT p_open_only OR (raw->>'is_actionable')::boolean IS TRUE)
UNION ALL
SELECT 'crq'::text AS service_type, raw, geom, geo_source FROM tickets.crq
WHERE geom IS NOT NULL
AND (p_service_type IS NULL OR p_service_type = 'crq')
AND (p_status IS NULL OR raw->>'normalized_status' = p_status)
AND (NOT p_open_only OR (raw->>'is_actionable')::boolean IS TRUE)
)
SELECT jsonb_build_object(
'summary', jsonb_build_object(
'ticket_count', COUNT(*),
'inc', COUNT(*) FILTER (WHERE service_type = 'inc'),
'crq', COUNT(*) FILTER (WHERE service_type = 'crq'),
'open', COUNT(*) FILTER (WHERE (raw->>'is_actionable')::boolean IS TRUE),
'by_status', (SELECT jsonb_object_agg(s, c)
FROM (SELECT raw->>'normalized_status' AS s, COUNT(*) AS c
FROM filtered GROUP BY raw->>'normalized_status') z)
),
'geojson', jsonb_build_object(
'type', 'FeatureCollection',
'features', COALESCE(jsonb_agg(
jsonb_build_object(
'type', 'Feature',
'properties', jsonb_build_object(
'ticket_id', raw->>'ticket_id',
'service_type', service_type,
'status', raw->>'normalized_status',
'raw_status', raw->>'raw_status',
'cluster', raw->>'cluster',
'region', raw->>'region',
'location_name', raw->>'location_name',
'department', raw->>'department',
'owner', raw->>'owner',
'assigned_team', raw->>'assigned_team',
'sla_status', raw->>'sla_status',
'is_actionable', (raw->>'is_actionable')::boolean,
'geo_source', geo_source,
'created_at', raw->>'created_at_service',
'scheduled_at', raw->>'scheduled_at'
),
'geometry', ST_AsGeoJSON(geom)::jsonb
)
), '[]'::jsonb)
)
) INTO v_result FROM filtered;
RETURN v_result;
END $fn$;
COMMENT ON FUNCTION reporting.fn_tickets_for_map(text, text, boolean) IS
'INC/CRQ tickets (tickets.inc + tickets.crq, raw-jsonb-first) as GeoJSON. Migration 23.';
-- ── 7. grants ─────────────────────────────────────────────────────────────────
DO $grants$
BEGIN
IF EXISTS (SELECT 1 FROM pg_roles WHERE rolname = 'tracksolid_owner') THEN
GRANT USAGE, CREATE ON SCHEMA tickets TO tracksolid_owner;
GRANT SELECT, INSERT, UPDATE, DELETE ON ALL TABLES IN SCHEMA tickets TO tracksolid_owner;
GRANT EXECUTE ON ALL FUNCTIONS IN SCHEMA tickets TO tracksolid_owner;
END IF;
IF EXISTS (SELECT 1 FROM pg_roles WHERE rolname = 'dashboard_ro') THEN
GRANT USAGE ON SCHEMA tickets TO dashboard_ro;
GRANT SELECT ON tickets.inc, tickets.crq, tickets.geo_clusters, tickets.geo_locations TO dashboard_ro;
GRANT EXECUTE ON FUNCTION reporting.fn_tickets_for_map(text, text, boolean) TO dashboard_ro;
END IF;
IF EXISTS (SELECT 1 FROM pg_roles WHERE rolname = 'grafana_ro') THEN
GRANT USAGE ON SCHEMA tickets TO grafana_ro;
GRANT SELECT ON tickets.inc, tickets.crq, tickets.geo_clusters, tickets.geo_locations TO grafana_ro;
GRANT EXECUTE ON FUNCTION reporting.fn_tickets_for_map(text, text, boolean) TO grafana_ro;
END IF;
END $grants$;

3
run_migrations.py
View file

@ -44,6 +44,9 @@ MIGRATIONS = [
"18_grant_reporting_ro.sql", # grant SELECT on reporting.* to grafana_ro (staging read-only role) "18_grant_reporting_ro.sql", # grant SELECT on reporting.* to grafana_ro (staging read-only role)
"19_v_ingest_health.sql", # reporting.v_ingest_health — pipeline freshness (replaces Grafana panels) "19_v_ingest_health.sql", # reporting.v_ingest_health — pipeline freshness (replaces Grafana panels)
"20_restore_live_feed.sql", # re-assert v_live_positions exclusion + fn_live_positions vehicle_type (migration-order regression fix) "20_restore_live_feed.sql", # re-assert v_live_positions exclusion + fn_live_positions vehicle_type (migration-order regression fix)
"21_tickets.sql", # tracksolid.tickets + geo_clusters gazetteer + reporting.fn_tickets_for_map (FleetOps Tickets map)
"22_tickets_schema.sql", # move tickets into `tickets` schema; split into tickets.inc + tickets.crq; fn_tickets_for_map unions them
"23_tickets_raw_first.sql", # slim tickets.inc/crq to raw-jsonb-first; geo_locations cache; location-level geocoding; fn reads from raw
] ]
# ── Tables that must exist before the service is allowed to start ───────────── # ── Tables that must exist before the service is allowed to start ─────────────

23
tools/README.md Normal file
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@ -0,0 +1,23 @@
# tools/ — manual & one-shot operator scripts
These are **not** part of the running stack (no service executes them). They are manual
utilities, mostly one-shot tasks that have already been run. Kept here for reference and
the occasional re-run, out of the production root.
They import `ts_shared_rev` (DB pool, API client, clean helpers) from the repo root, so run
them **as modules from the image root** (`/app`), not as bare files:
```bash
WK=$(docker ps --filter name=ingest_worker --format "{{.Names}}" | head -1)
docker exec -it "$WK" python -m tools.<name> [args]
```
| Script | What it does | One-shot? |
|---|---|---|
| `sync_driver_audit.py` | API↔DB driver/IMEI gap report + full device upsert across all sub-accounts | re-runnable audit |
| `audit_device_reconciliation.py` | Read-only: reconcile the vehicle CSV (`data/`) against `tracksolid.devices`; reports gaps + NULL fields | re-runnable audit |
| `import_drivers_csv.py` | Populate device names/plates from CSV (`--apply` to commit). The registry is already populated — kept for future bulk re-imports | one-shot (done) |
| `backfill_trips_enrichment.py` | One-shot backfill of historical `tracksolid.trips` (route_geom/addresses/plate) for rows predating migration 09 (`--apply` to commit) | one-shot (done) |
| `import_tickets.py` | Ingest INC/CRQ ticket snapshots (rustfs `tickets` bucket → `tracksolid.tickets`); `--from-bucket --apply`. `--geocode-clusters` seeds the cluster gazetteer that puts tickets on the FleetOps map. Needs migration 21 | re-runnable (per snapshot) |
`data/` holds the source CSVs the import/audit scripts read (default: `data/20260427_FSG_Vehicles_mitieng.csv`).

377
tools/import_tickets.py Normal file
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@ -0,0 +1,377 @@
"""
import_tickets.py — Fireside Communications · INC/CRQ ticket ingestion (raw-first)
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Loads the client's field-ops ticket snapshots into the `tickets` schema — the
source of the FleetOps "Tickets" map. Two categories, one table each:
tickets.inc — incidents / customer faults
tickets.crq — new-installation requests
RAW-FIRST: each row stores only `ticket_id` + `raw` (the full source record as
jsonb). Everything downstream reads from `raw` (resilient to source schema drift).
The DB derives `geom` (migration 23): feed coords (raw lat/lng) -> location geocode
(tickets.geo_locations) -> cluster centroid (tickets.geo_clusters) -> none.
Source data: rustfs `tickets` bucket, full snapshots from the client's email
automation — automations/{inc,crq}/latest.json (array of 32-key objects).
Geocoding (two layers, both via a KEYED provider — public Nominatim rate-limits):
--geocode-clusters one coordinate per cluster (coarse fallback; ~50 lookups)
--geocode-locations precise per-location for ACTIONABLE INC tickets: parses the
real place out of location_name (region+cluster+location_name,
network codes stripped), geocodes it, caches in
tickets.geo_locations, then re-resolves geoms.
Provider/key from env: GEOCODER_PROVIDER (locationiq|opencage), GEOCODER_API_KEY.
Usage (run as a module from the image root):
WK=$(docker ps --filter name=ingest_worker --format "{{.Names}}" | head -1)
docker exec -it "$WK" python -m tools.import_tickets --from-bucket --apply
docker exec -it "$WK" python -m tools.import_tickets \
--inc-json /tmp/inc.json --crq-json /tmp/crq.json --apply
docker exec -it "$WK" python -m tools.import_tickets --geocode-clusters --apply
docker exec -it "$WK" python -m tools.import_tickets --geocode-locations --apply
Pre-requisite: migrations 21–23 applied (tickets.inc/crq + geo_clusters +
geo_locations + reporting.fn_tickets_for_map).
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
"""
from __future__ import annotations
import argparse
import json
import math
import os
import re
import subprocess
import time
import requests
import psycopg2.extras
from ts_shared_rev import clean, get_conn, get_logger
log = get_logger("import_tickets")
TABLE_FOR = {"inc": "tickets.inc", "crq": "tickets.crq"}
_BUCKET = os.getenv("TICKETS_BUCKET", "tickets")
_BUCKET_KEYS = {"inc": "automations/inc/latest.json", "crq": "automations/crq/latest.json"}
# Geocoder (keyed) — public Nominatim rate-limits bulk, so we use LocationIQ/OpenCage.
_PROVIDER = os.getenv("GEOCODER_PROVIDER", "locationiq").lower()
_API_KEY = os.getenv("GEOCODER_API_KEY", "")
_GEOCODE_INTERVAL_S = float(os.getenv("GEOCODER_MIN_INTERVAL_S", "1.1"))
_last_geocode_at = 0.0
# ── data loading ──────────────────────────────────────────────────────────────
def _load_local(path: str) -> list[dict]:
with open(path, encoding="utf-8") as f:
data = json.load(f) # json.loads accepts NaN by default
return data if isinstance(data, list) else []
def _load_bucket(kind: str) -> list[dict]:
env = {
**os.environ,
"AWS_ACCESS_KEY_ID": os.environ["RUSTFS_ACCESS_KEY"],
"AWS_SECRET_ACCESS_KEY": os.environ["RUSTFS_SECRET_KEY"],
"AWS_DEFAULT_REGION": os.getenv("RUSTFS_REGION", "us-east-1"),
}
uri = f"s3://{_BUCKET}/{_BUCKET_KEYS[kind]}"
log.info("fetching %s", uri)
out = subprocess.run(
["aws", "--endpoint-url", os.environ["RUSTFS_ENDPOINT"], "s3", "cp", uri, "-"],
env=env, capture_output=True, timeout=180, check=True,
).stdout
data = json.loads(out.decode("utf-8"))
return data if isinstance(data, list) else []
# ── upsert (raw-first) ────────────────────────────────────────────────────────
def _scrub_nan(row: dict) -> dict:
# Postgres jsonb rejects the JSON `NaN` token (e.g. mttr) — scrub to null.
return {k: (None if isinstance(v, float) and math.isnan(v) else v) for k, v in row.items()}
def upsert(rows: list[dict], table: str, apply: bool) -> int:
payload = [
(tid, psycopg2.extras.Json(_scrub_nan(r)))
for r in rows
if (tid := clean(r.get("ticket_id")))
]
log.info("%s: %d valid rows (skipped %d without ticket_id)",
table, len(payload), len(rows) - len(payload))
if not apply:
log.info("DRY-RUN — nothing written to %s. Use --apply.", table)
return len(payload)
with get_conn() as conn:
with conn.cursor() as cur:
psycopg2.extras.execute_values(
cur,
f"INSERT INTO {table} (ticket_id, raw) VALUES %s "
"ON CONFLICT (ticket_id) DO UPDATE SET raw = EXCLUDED.raw, ingested_at = now()",
payload, page_size=500,
)
log.info("upserted %d rows into %s", len(payload), table)
return len(payload)
def ingest(args) -> None:
if args.from_bucket:
for kind in ("inc", "crq"):
upsert(_load_bucket(kind), TABLE_FOR[kind], args.apply)
else:
if args.inc_json:
upsert(_load_local(args.inc_json), TABLE_FOR["inc"], args.apply)
if args.crq_json:
upsert(_load_local(args.crq_json), TABLE_FOR["crq"], args.apply)
# ── place extraction (strip network codes, keep the real place) ───────────────
# Leading site-code prefixes (NW_, CO_, ADR_MNT_, COAST_, …) — applied repeatedly.
_PREFIX_RE = re.compile(r"^(?:NW|NE|NM|SW|SE|CO|COAST|ADR|MNT|CMT|DR|NAIROBI|FIBER\w*)[\s_]+")
# Inline network/work-order codes to drop wherever they appear.
_CODE_RE = re.compile(
r"\b(?:SDUS|SDU|MDUS|MDU|FDT\s*\d*|AP|CLUSTER\s*\d*[A-Z]?|PHASE\s*\d+|CL\s*\d+|MNT|SITE|ADR)\b"
)
def extract_place(location_name: str | None) -> str:
"""Pull the human place/landmark out of a coded location_name string.
e.g. 'NW_RUIRU KAMAKIS_DEEP EAST APARTMENT-37' -> 'RUIRU KAMAKIS DEEP EAST APARTMENT'
"""
s = (location_name or "").upper().strip()
if not s:
return ""
# drop the trailing '-<unit/instruction>' segment (e.g. -37, -CALL CLIENT, -F32)
if "-" in s:
s = s.rsplit("-", 1)[0]
s = s.replace("_", " ")
# strip leading site-code prefixes (may be stacked: ADR MNT KAHAWA…)
prev = None
while prev != s:
prev = s
s = _PREFIX_RE.sub("", s).strip()
s = _CODE_RE.sub(" ", s)
s = re.sub(r"\s+", " ", s).strip(" ,-")
return s
def compose_query(location_name: str | None, cluster: str | None, region: str | None) -> str:
parts = [p for p in (extract_place(location_name), clean(cluster), clean(region), "Kenya") if p]
return ", ".join(dict.fromkeys(parts)) # de-dupe while preserving order
# ── keyed geocoder ────────────────────────────────────────────────────────────
def _throttle() -> None:
global _last_geocode_at
wait = _GEOCODE_INTERVAL_S - (time.monotonic() - _last_geocode_at)
if wait > 0:
time.sleep(wait)
_last_geocode_at = time.monotonic()
def _haversine_km(lat1: float, lng1: float, lat2: float, lng2: float) -> float:
dlat, dlng = math.radians(lat2 - lat1), math.radians(lng2 - lng1)
a = (math.sin(dlat / 2) ** 2
+ math.cos(math.radians(lat1)) * math.cos(math.radians(lat2)) * math.sin(dlng / 2) ** 2)
return 2 * 6371.0 * math.asin(math.sqrt(a))
def geocode(query: str, viewbox: tuple | None = None) -> tuple[float, float, float | None] | None:
"""Forward-geocode via the configured keyed provider. (lat, lng, confidence) | None.
`viewbox` = (min_lon, min_lat, max_lon, max_lat) constrains results to a box
around the cluster centroid (bounded), which stops the geocoder matching a
landmark name in the wrong city.
"""
if not _API_KEY:
log.error("GEOCODER_API_KEY is not set — cannot geocode (provider=%s)", _PROVIDER)
return None
_throttle()
try:
if _PROVIDER == "opencage":
params = {"key": _API_KEY, "q": query, "limit": 1, "countrycode": "ke", "no_annotations": 1}
if viewbox:
params["bounds"] = "%s,%s,%s,%s" % viewbox
r = requests.get("https://api.opencagedata.com/geocode/v1/json", params=params, timeout=15)
r.raise_for_status()
res = (r.json().get("results") or [])
if res:
g = res[0]["geometry"]
return float(g["lat"]), float(g["lng"]), res[0].get("confidence")
else: # locationiq (default)
params = {"key": _API_KEY, "q": query, "format": "json", "limit": 1, "countrycodes": "ke"}
if viewbox:
params["viewbox"] = "%s,%s,%s,%s" % viewbox
params["bounded"] = 1
r = requests.get("https://us1.locationiq.com/v1/search", params=params, timeout=15)
if r.status_code == 404: # LocationIQ returns 404 for "no matches"
return None
r.raise_for_status()
hits = r.json()
if hits:
h = hits[0]
return float(h["lat"]), float(h["lon"]), float(h.get("importance") or 0)
except (requests.RequestException, ValueError, KeyError) as e:
log.warning("geocode failed for %r: %s", query, e)
return None
# ── cluster gazetteer (coarse fallback) ───────────────────────────────────────
def geocode_clusters(apply: bool) -> None:
with get_conn() as conn:
with conn.cursor() as cur:
cur.execute(
"""
SELECT key, region FROM (
SELECT tickets.norm_cluster(raw->>'cluster') AS key,
(array_agg(raw->>'region'))[1] AS region
FROM tickets.inc WHERE raw->>'cluster' IS NOT NULL GROUP BY 1
UNION
SELECT tickets.norm_cluster(raw->>'cluster'),
(array_agg(raw->>'region'))[1]
FROM tickets.crq WHERE raw->>'cluster' IS NOT NULL GROUP BY 1
) z
WHERE key IS NOT NULL
AND NOT EXISTS (SELECT 1 FROM tickets.geo_clusters g
WHERE g.cluster_key = z.key AND g.geom IS NOT NULL)
"""
)
todo = cur.fetchall()
log.info("%d clusters to geocode", len(todo))
if not apply:
for key, region in todo:
log.info(" would geocode cluster: %s (%s)", key, region)
return
written = 0
for key, region in todo:
hit = geocode(f"{key}, {region}, Kenya" if region else f"{key}, Kenya")
if not hit:
continue
lat, lng, _ = hit
with get_conn() as conn:
with conn.cursor() as cur:
cur.execute(
"""INSERT INTO tickets.geo_clusters (cluster_key, region, lat, lng, source, verified)
VALUES (%s, %s, %s, %s, %s, false)
ON CONFLICT (cluster_key) DO UPDATE
SET region = EXCLUDED.region, lat = EXCLUDED.lat,
lng = EXCLUDED.lng, source = EXCLUDED.source""",
(key, region, lat, lng, _PROVIDER),
)
written += 1
_resolve()
log.info("gazetteer: %d clusters written (unverified — review tickets.geo_clusters)", written)
# ── per-location geocoding (precise; actionable INC) ──────────────────────────
# A location geocode is only trusted if it lands within this radius of the
# cluster centroid; otherwise the geocoder matched the landmark in the wrong
# place and we fall back to the cluster centroid.
_MAX_KM_FROM_CLUSTER = float(os.getenv("GEOCODER_MAX_KM", "25"))
_VIEWBOX_DEG = 0.2 # ~22 km half-box around the cluster centroid
def geocode_locations(apply: bool) -> None:
with get_conn() as conn:
with conn.cursor() as cur:
cur.execute(
"""
SELECT t.key, t.location_name, t.cluster, t.region, gc.lat AS clat, gc.lng AS clng
FROM (
SELECT tickets.norm_cluster(raw->>'location_name') AS key,
(array_agg(raw->>'location_name'))[1] AS location_name,
(array_agg(raw->>'cluster'))[1] AS cluster,
(array_agg(raw->>'region'))[1] AS region,
tickets.norm_cluster((array_agg(raw->>'cluster'))[1]) AS ckey
FROM tickets.inc
WHERE (raw->>'is_actionable')::boolean
AND raw->>'location_name' IS NOT NULL
AND tickets.norm_cluster(raw->>'location_name') IS NOT NULL
AND NOT EXISTS (SELECT 1 FROM tickets.geo_locations gl
WHERE gl.query_key = tickets.norm_cluster(raw->>'location_name')
AND gl.geom IS NOT NULL)
GROUP BY 1
) t
LEFT JOIN tickets.geo_clusters gc ON gc.cluster_key = t.ckey
"""
)
todo = cur.fetchall()
log.info("%d actionable-INC locations to geocode (provider=%s)", len(todo), _PROVIDER)
if not apply:
for key, loc, cluster, region, clat, clng in todo[:50]:
log.info(" %s -> %r", key, compose_query(loc, cluster, region))
return
written = rejected = 0
for key, loc, cluster, region, clat, clng in todo:
query = compose_query(loc, cluster, region)
viewbox = None
if clat is not None and clng is not None:
viewbox = (clng - _VIEWBOX_DEG, clat - _VIEWBOX_DEG, clng + _VIEWBOX_DEG, clat + _VIEWBOX_DEG)
hit = geocode(query, viewbox)
if not hit:
continue
lat, lng, conf = hit
# distance sanity: a result far from the cluster centroid is a wrong-city
# match — drop it so the ticket keeps the cluster-centroid fallback.
if clat is not None and clng is not None:
km = _haversine_km(lat, lng, clat, clng)
if km > _MAX_KM_FROM_CLUSTER:
rejected += 1
log.info(" reject (%.0f km from cluster): %s", km, query)
continue
with get_conn() as conn:
with conn.cursor() as cur:
cur.execute(
"""INSERT INTO tickets.geo_locations
(query_key, location_name, cluster, region, query, lat, lng, confidence, provider)
VALUES (%s, %s, %s, %s, %s, %s, %s, %s, %s)
ON CONFLICT (query_key) DO UPDATE
SET location_name = EXCLUDED.location_name, cluster = EXCLUDED.cluster,
region = EXCLUDED.region, query = EXCLUDED.query, lat = EXCLUDED.lat,
lng = EXCLUDED.lng, confidence = EXCLUDED.confidence, provider = EXCLUDED.provider""",
(key, loc, cluster, region, query, lat, lng, conf, _PROVIDER),
)
written += 1
log.info(" geocoded %s -> %.5f, %.5f", query, lat, lng)
n = _resolve()
log.info("locations: %d accepted, %d rejected (too far); re-resolved geom on %d tickets "
"(unverified — review tickets.geo_locations)", written, rejected, n)
def _resolve() -> int:
with get_conn() as conn:
with conn.cursor() as cur:
cur.execute("SELECT tickets.resolve_ticket_geoms()")
return cur.fetchone()[0]
# ── entrypoint ────────────────────────────────────────────────────────────────
def main() -> None:
ap = argparse.ArgumentParser(description="Ingest INC/CRQ tickets (raw-first) + geocode")
ap.add_argument("--apply", action="store_true", help="Write to DB (default: dry-run)")
ap.add_argument("--from-bucket", action="store_true",
help="Fetch latest.json for inc+crq from the rustfs tickets bucket (aws CLI)")
ap.add_argument("--inc-json", default=None, help="Local INC tickets JSON file")
ap.add_argument("--crq-json", default=None, help="Local CRQ tickets JSON file")
ap.add_argument("--geocode-clusters", action="store_true",
help="Geocode distinct clusters into the gazetteer, then re-resolve geoms")
ap.add_argument("--geocode-locations", action="store_true",
help="Geocode actionable-INC location_names precisely (keyed provider), then re-resolve")
args = ap.parse_args()
if args.geocode_clusters:
geocode_clusters(apply=args.apply)
return
if args.geocode_locations:
geocode_locations(apply=args.apply)
return
if not (args.from_bucket or args.inc_json or args.crq_json):
ap.error("provide --from-bucket, --inc-json/--crq-json, --geocode-clusters, or --geocode-locations")
ingest(args)
if __name__ == "__main__":
main()