- Add tickets.inc_open_sla: open tickets with derived SLA (hours_open, sla_state vs 48h; clock = created_at_service or first_seen_at fallback) + team/cluster/geog for dispatch. (One-time legacy region->lowercase backfill applied to live data.) Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com> |
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|---|---|---|
| .. | ||
| 01_tickets_schema.sql | ||
| 02_import_meta.sql | ||
| 03_inc_columns.sql | ||
| 04_inc_latlng.sql | ||
| 05_inc_geography.sql | ||
| 06_inc_mttr_minutes.sql | ||
| 07_inc_drop_service_type.sql | ||
| 08_inc_open_sla_view.sql | ||