diff --git a/src/index.html b/src/index.html
index cfd831e..951d079 100644
--- a/src/index.html
+++ b/src/index.html
@@ -906,8 +906,9 @@ const STALE_GPS_MS = 10 * 60 * 1000;
 const LIVE_POLL_MS = 15000;
 const EMPTY_FC = { type: 'FeatureCollection', features: [] };
 // SLA state → colour (open layer + legend); mirrors the warm-dark palette.
-const SLA_COLORS = { breached: '#ef5b5b', at_risk: '#f0a93b', ok: '#2dd4a7', unknown: '#6b7280' };
-const SLA_LABELS = { breached: 'Breached', at_risk: 'At risk', ok: 'OK', unknown: 'Unknown' };
+// SLA palette: out-of-SLA = strong maroon red, within-SLA = deep purple, at-risk = deep yellow.
+const SLA_COLORS = { breached: '#A01830', at_risk: '#E0A800', ok: '#6B21A8', unknown: '#6b7280' };
+const SLA_LABELS = { breached: 'Out of SLA', at_risk: 'At risk', ok: 'Within SLA', unknown: 'Unknown' };
 const CLOSED_COLOR = '#94a3b8';   // fallback slate — closed tickets with no SLA outcome
 // Closed tickets keep their SLA colour but as a light ('pastel') version, so active
 // tickets show vivid and closed ones a washed-out same-colour — status stays apparent
@@ -983,25 +984,24 @@ function incQs() {
   return p.toString();
 }
 
-// Ticket-stub map marker: an admission-ticket silhouette (perforation notches on the
-// sides + a dashed tear line) tapering to a bottom point that anchors on the location.
-// Drawn at 4x for crispness (paired with pixelRatio 4 in addImage). The `fill` param
-// lets the same shape back every pin — vivid SLA colours for open, pastel for closed.
-const _PIN_BODY = 'M5 2h18a2 2 0 0 1 2 2v3a2.4 2.4 0 0 0 0 4.8V15a2 2 0 0 1-2 2H15.3'
-  + 'L14 20.5 12.7 17H5a2 2 0 0 1-2-2v-3.2a2.4 2.4 0 0 0 0-4.8V4a2 2 0 0 1 2-2Z';
+// Squircle + bolt map marker: a rounded squircle tapering to a bottom point (anchors on
+// the location) with a white lightning bolt — denotes an incident/fault, and is distinct
+// from the round vehicle markers. Drawn via Path2D at 4x (paired with pixelRatio 4 in
+// addImage). `fill` = SLA colour (vivid for open, pastel for closed).
+const _PIN_BODY = 'M12 1.5c5.2 0 8.5 3.3 8.5 8.5 0 4.2-3 7.2-8.5 12.5'
+  + 'C6.5 17.2 3.5 14.2 3.5 10 3.5 4.8 6.8 1.5 12 1.5Z';
+const _PIN_GLYPH = 'M13 5.5l-4 5.2h2.6L10.8 15l4-5.4h-2.6L13 5.5z';   // lightning bolt
 function pinImageData(fill) {
-  const S = 4, vbW = 28, vbH = 21.5;                 // viewBox units; tip at (14, 20.5)
+  const S = 4, vbW = 24, vbH = 24;                   // viewBox units; tip at (12, 22.5)
   const cv = document.createElement('canvas');
-  cv.width = vbW * S; cv.height = Math.ceil(vbH * S);
+  cv.width = vbW * S; cv.height = vbH * S;
   const ctx = cv.getContext('2d');
   ctx.scale(S, S);
   const body = new Path2D(_PIN_BODY);
   ctx.fillStyle = fill; ctx.fill(body);
-  ctx.lineJoin = 'round'; ctx.lineWidth = 1.5; ctx.strokeStyle = 'rgba(255,255,255,.95)';
+  ctx.lineJoin = 'round'; ctx.lineWidth = 1.6; ctx.strokeStyle = 'rgba(255,255,255,.95)';
   ctx.stroke(body);
-  ctx.setLineDash([1.6, 1.8]); ctx.lineWidth = 1.4;  // perforation tear line down the middle
-  ctx.beginPath(); ctx.moveTo(14, 4.5); ctx.lineTo(14, 14.5); ctx.stroke();
-  ctx.setLineDash([]);
+  ctx.fillStyle = 'rgba(255,255,255,.95)'; ctx.fill(new Path2D(_PIN_GLYPH));
   return ctx.getImageData(0, 0, cv.width, cv.height);
 }
 function addPinImages() {
@@ -1090,7 +1090,7 @@ function initIncMap() {
   tkPopup = new maplibregl.Popup({ closeButton: false, closeOnClick: false, offset: 14 });
 
   tkMap.on('load', () => {
-    addPinImages();   // ticket-stub pin icons (open by SLA; closed = faded same SLA colour)
+    addPinImages();   // squircle+bolt pin icons (open by SLA; closed = faded same SLA colour)
     // Closed overlay (windowed) — drawn UNDER the live open layer. Each closed ticket
     // uses a faded ('light') version of its SLA colour (Breached→light red, Compliant→
     // light green), slightly smaller, so it reads as the same status but inactive.
@@ -1140,7 +1140,11 @@ function updateVehScale() {
 function renderIncMetrics(m, freshness) {
   m = m || {};
   const so = (m.sla && m.sla.open) || {}, sc = (m.sla && m.sla.closed) || {}, cr = m.closure_rate || {};
+  // Tickets we're working with today = still-open + already-closed-today. At midnight
+  // closed=0 so this is the start-of-day backlog; it then tracks the day's full workload.
+  const dayTotal = (m.open_now || 0) + (m.closed_in_window || 0);
   const tiles = [
+    `<div class="metric"><b class="accent">${intg(dayTotal)}</b><span class="lbl">Total today (open + closed)</span></div>`,
     `<div class="metric"><b class="accent">${intg(m.open_now)}</b><span class="lbl">Open now</span></div>`,
     `<div class="metric"><b>${intg(m.closed_in_window)}</b><span class="lbl">Closed in window</span></div>`,
     `<div class="metric"><b class="sla-breached">${intg(so.breached)}</b><span class="lbl">Open breached</span>